Passengers were left scratching their heads when a UK-based budget airline refused to pay out compensation after their flight was delayed due to snow in the middle of August when the temperatures were in the mid-70s.
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The flight was from Jersey, a small island off the coast of France, to London Gatwick on August 15th.
EasyJet later confirmed that the reason given was down to human error and the delays were in fact caused by low cloud and fog. The airline added that passengers would still not receive a refund.
‘easyJet can confirm the flight EZY5104 from Jersey to London Gatwick on 15 August was delayed due to poor weather conditions and fog. We are sorry passengers received incorrect information regarding the precise weather conditions which caused the delay. Our operations control centre manually logs the reason for the delay in our system and so this was as a result of human error. Nevertheless it remains the case that compensation is not due as the delay was as a result of the weather. We always pay compensation when it is due.’
– easyJet spokesperson