Review: ‘Colorado Concierge’—Colorado Tourism Office’s AI

Gregg Frantz |
Colorado Concierge is an initiative of the Colorado Tourism Office and leverages GuideGeek artificial intelligence technology from Matador Network. | Photo Credit: Colorado Tourism

The Colorado Tourism Office has launched an AI-powered travel assistant, ‘Colorado Concierge,’ to help visitors plan trips, including to the state’s ski resorts. The platform is powered by GuideGeek and operates just like other AI programs, where a person can ask questions (regarding Colorado tourism) and get instant answers. It answers questions about Colorado’s parks, ski resorts, and outdoor adventures. The AI platform can be found on the Colorado Tourism Office website.

Colorado Concierge is designed to provide custom travel tips and itineraries, information about tourist destinations, and offer prices tailored to people’s budgets. AI is increasingly used in businesses around the world, and the ski industry is no different. AI can analyze and summarize data exponentially faster than humans, and has valuable applications in departments like ticketing, lift operations, snowmaking, and managing websites. There are good AI programs out there, and there are some that are not so good, so we have put Colorado Concierge to the test.

SnowBrains asked the Colorado Tourism Office’s new AI various questions, which were all answered effectively. It is important to note that it is designed to answer questions specifically about Colorado; so, asking it a question about tourism in other states would not apply. Colorado Concierge answers are based on a combination of up-to-date information and resources about Colorado, including travel guides, local insights, and current events.

colorado concierge
According to Colorado Concierge, Silverton has the most difficult terrain. | Photo: Screenshot Colorado Tourism website

The speed and responsiveness of AI can sometimes lag, and Colorado Concierge performs at a rate comparable to other AI programs in the market. People can expect to have some delay on some questions, while at other times the AI answers the questions immediately.

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Asking the Colorado Concierge which ski resort in Colorado was the best yielded a list that included some of the big resorts like Vail, Aspen, and Breckenridge. Although the answer was somewhat generic, the software also provided an article that supported its answer.

Colorado is one of the top ski destinations in the United States, and for those planning on visiting the state, planning their trip can be tedious. Specifics such as lift ticket prices, transportation, flights, lodging, and the best times to visit Colorado are common questions when planning a trip. Colorado Concierge does provide information and details on all these questions. However, if someone is looking for a specific price for a lift or plane tickets, the AI will direct you to that particular website for more information.

Some questions find a diplomatic answer, like finding the best time to visit Colorado to hit the slopes, as this depends on the individual. Colorado Concierge does a good job breaking down the ski season into sections and giving examples of why those times are the best to visit.  It will also provide a list of lodging options for skiing, including descriptions, and offer a link to the websites of those lodging locations upon request. The AI program is best at answering less opinion-based questions and, when asked for après suggestions, will effectively dissect Colorado’s varied après-ski scene, offering a detailed list of local places to visit for great food, drinks, music, and relaxation.

Although Colorado Concierge is geared at assisting and helping people with tourism questions, it also answers some other ski-related questions. The question of who is the best skier in the world is another debatable topic, and the AI program answered with a diplomatic, “The title of ‘best skier in the world’ can be subjective and varies depending on the discipline within skiing, such as alpine, freestyle, or cross-country.” However, it did give three answers to the questions, and the top three skiers in the world according to Colorado Concierge are Mikaela Shiffrin, Marcel Hirscher, and Lindsey Vonn. No mention of Ingemar Stenmark, make of that what you will.

In the context of the ski industry’s growing adoption of AI, Colorado Concierge sets a strong example of how technology can streamline trip planning and enhance tourism. For anyone planning a ski trip to Colorado, this AI tool is a dependable starting point, offering quick, relevant, and practical guidance to make the most of the state’s snowy slopes and vibrant après-ski scene.

When people think of the best places to ski in Colorado, Vail is often the first mountain town that comes to mind. | Photo Credit: Vail Resorts

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