Industry News
RED Mountain Resort, BC have outlined their operating protocols for the upcoming COVID-season.
In-line with other resorts, everybody at the resort is expected to wear a face-covering at all times… no real hardship in a sport where we wear one out of choice to keep warm anyway! Guests are expected to practice social distancing and follow good sanitary practices.
Having the ‘most acres per skier’ of any resort in North America, it will not be necessary for RED to implement a reservation system, or to even limit skier numbers on the mountain. Check out their full protocol below:
At RED, our number one goal is to keep our staff, guests, and community safe from the spread of COVID-19. We have developed this safety protocol to align with the Interior Health Authority and Provincial Government regulations.
These protocols may change, and therefore will be updated on our website as required. We ask that our guests, staff, and community do their part by staying home if they feel sick, and by following all protocol below when at our resort. Any additional questions regarding the below protocol may be asked here »
PROTOCOL UPDATES
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- Sep 8, 2020: Updates to Parking, Locker Room & Guest Services, and Face Coverings categories
Face Coverings
No one will be permitted on the mountain without a face covering.
All guests aged 2 and older will be required to wear face coverings in every part of our operations, which includes:
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- Exiting your vehicle
- Walking around the resort
- Loading and riding the chairlifts
- When inside all buildings
- During all ski and snowboard lessons
The only time a face covering is not required is after being seated at a restaurant outlet or while skiing or snowboarding. We will continue to monitor any additional requirements regarding face coverings at our resort and update our website as required. Our number one goal is to keep our staff, guests, and community safe, and face coverings are a key component to staying safe and healthy.
Parking
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- Guests will be greeted by a parking attendant who will direct you where to park.
- Guests are asked to practice physical distancing of at least 2-meters (6 feet) when parking and walking up to the resort.
- We are currently evaluating if campers will be allowed in our parking lot based on COVID restrictions. This will be updated on the website when more information is available.
HAND SANITIZATION, HAND WASHING FACILITIES, AND PHYSICAL DISTANCING
There will be hand sanitization stations at all indoor facilities.
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- Please follow good sanitary practices by washing and sanitizing your hands often, avoid touching your face, and sneeze or cough into your elbow.
- Increased cleaning and sanitization protocol will be in place for all areas at the resort.
- Physical barriers will be installed at all locations where 2-meter spacing is not possible.
- Practice physical distancing of at least 2-meters with guests that are not in your party.
- All employees will be wearing face coverings.
ON-MOUNTAIN BUILDINGS AND RESTAURANT PROTOCOL
Locker Room and Guest Services
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- The locker room will be open, but subject to a single ingress and egress, as well as directional paths and limitations with regard to the number of people in the locker area at one time. There will be no boot-up area or benches in the locker room or Guest Services Day Lodge.
- We anticipate a boot-up area will be provided in either Sourdough or the Conference Centre. There will be limited space as we adhere to physical distancing guidelines and preference will be given to seniors and those with disabilities. However, there will be no storage space available in the Day Lodge for personal possessions due to COVID restrictions.
- There will be a locker room attendant managing traffic in and out of the locker room.
- Guest Services will have limited personal contact operations. The process to pick up season’s passes has yet to be determined. We will be developing a procedure over the coming months and this will be updated on the website when more information is available.
- For questions regarding 2020-21 Season Passes, please visit our Season Pass page.
- The outside ticket windows will be the only location for guest services and picking up tickets.
Food and Beverage Outlets
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- The capacity and layout of all our facilities will reflect all COVID-19 protocol including signage on walls and floors, 2-meter distance marking, and one-way flow-through traffic.
- We recommend that all guests adjust their schedules and try to dine earlier or later to avoid the peak lunch rush.
- There will be additional ordering options including online ordering, takeaway options, and other items under development.
- All employees will be trained on COVID-19 safety protocol, including daily temperature checks, regular hand-washing, sanitization procedures, face coverings, and additional protective equipment.
- Strict sanitization and disinfectant procedures will be instituted at regular intervals for all touchpoints.
- Washrooms will be cleaned and sanitized on a regular interval of 30 minutes.
- A host will greet you at each entrance to seat you.
- We will also be maintaining as much outdoor seating as possible.
- The elevator will be reserved for persons with disabilities only and limited to 2-person capacity.
LIFT AND RUN ACCESS
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- Based on the Interior Health Authority and Provincial Government regulations, as of September 4th, 2020, there will be no reservation system for day tickets or pass holders. We anticipate no cap on daily visitation.
- As of September 4th, 2020, groups can go together on any of our chairlifts. Groups are defined as family and/or friends. For those who do not know each other (strangers), they will be at opposite ends of a quad chair and only as a single rider on a triple or double chair. This policy is subject to changes promulgated by the Provincial Government regulations along with the BC, Interior Health Authority and the guidelines yet to be announced by the Canada West Ski Areas Association. We hope that we can operate at full capacity, but that is subject to the future government regulations regarding social distancing on chairlifts.
- Liftlines will be physically distanced and guests are asked to keep at least a 2-meter distance from those not within their party.
- Guests are asked to maintain at least 2-meter physical distancing and avoid congregating at the tops of the lifts with those not in their parties.
- Face coverings may be removed once you begin to ski or snowboard and put back on once you arrive at the base of any chairlift.
Retail
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- Our retail space capacity will be limited to ensure the ability to distance.
- Physical barriers will be in place at the counter area.
- Hand sanitizer will be provided upon entry.
- Increased sanitization procedures will be in place in the store.
RENTALS
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- Our rental space capacity will be limited to ensure the ability to distance.
- Physical barriers will be in place at the counter area.
- Hand sanitizer will be provided upon entry.
- Increased sanitization procedures will be in place.
FALL LINE SKI & SNOWBOARD SCHOOL
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- Pre-registration required for all lessons.
- Group lessons will be limited to capacity in compliance with government regulations and are subject to change.
- Lesson start times may be staggered to maintain distancing.
- Daycare Services and lesson packages are currently being evaluated to ensure they can be safely provided within government regulations.
Lodging
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- Our lodging facilities have implemented increased cleaning and sanitization procedures and physical distancing measure.
- For information on our lodging policies please visit redreservations.com/our-commitment-to-you.
