Vail Resorts CEO Rob Katz Apologizes to Guests for Recent ‘Unacceptable’ Customer Service Vail Resorts CEO Rob Katz has admitted in an open apology letter that the recent customer service experience for many guests is unacceptable and details how the company will address the issues going forward. There were always going to be many unknowns going into this season, and Katz admits for all they got right, there are areas where they clearly […] Industry News SnowBrains | December 14, 2020 5 Comments
Big Sky Resort, MT Offers Insight into Next Season | Opening Day Will be Thanksgiving Day Big Sky Resort, MT’s General Manager, and COO & President have addressed the local community in an open letter regarding their expectations for the upcoming 20/21 winter season. Related: CEO of Aspen Skiing Co. Offers Look at Next Season | Expect ‘Annoying’ Procedural Changes The pair reveal that the resort has been ‘working hard at building the framework for a […] Industry News SnowBrains | August 10, 2020 0 Comments
Vail Resorts’ CEO Posts Open Letter About Next Season | Face Coverings Will Not Be Optional Yesterday, we posted an open letter from Aspen Skiing Co. CEO Mike Kaplan who outlined his thoughts and expectations for the upcoming winter. Today it’s the turn of Vail Resorts’ CEO, Rob Katz. Related: CEO of Aspen Skiing Co. Offers Look at Next Season | Expect ‘Annoying’ Procedural Changes While Kaplan focused very much on operational changes for the upcoming […] Industry News SnowBrains | July 30, 2020 6 Comments
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